My Story

Beginning with Good Support

I had my support with Moorview Care Limited for about a year. The Cluster Manager I worked with and the people doing my support were amazing. They were kind, they respected me, and they met me where I was. My journey with Moorview started in July 2025, when I met the Cluster Manager and the first person I’d be working with.

They met me and understood my challenges. We came up with a transition plan that respected me and allowed me flexibility to work at my own pace. The first 4 weeks went well. Then I went on a small holiday. We’d decided not to integrate the next member of staff before this.

The Problem with Management

However, the day I got back, the Registered Manager had decided that she wanted to follow the transition plan as it had been written (which was always a guide, not a scripture) and tried to force integration of the second member of staff. It didn’t go well. I ended up in hospital.

I emotionally dysregulated, took an overdose, the police were called and I ended up in resuscitation. This was passed on to the Registered Manager who didn’t document it. It couldn’t be written into my care notes at the time by my team, because I had not consented to care note storage at this point.

Recovering with Support

Afterwards I used a Subject Access Request (SAR) to figure out exactly what happened. Once I’d gotten stable again and things had calmed down a bit, the second member of staff was introduced.

From then, they helped me to change my life significantly. At the start I was completely bed bound. They helped me go swimming, they helped me with my health appointments, they helped me with social services, they helped me build my life back to being something worth living. I started to feel human again and I had not felt human in so long.

Finding Problems in Records

When I got the SAR response, it showed a certain pattern to me. Based on the first meeting, the Cluster Manager had written “there might be a safeguarding concern” (which was perfectly acceptable language), which the Registered Manager turned into invalidating language in the Referral Team minutes, she wrote that my partner “was controlling” (not true) and that things were “not looking promising”.

We were getting further and further on with my recovery journey, until May 2026, the Registered Manager again decided to interfere. She removed two of my calls, without talking to me or keeping me a part of decisions about myself.

Making Complaints

This is when I opened my first complaint. At the time I didn’t know it was her. She did the investigation, and then told me she’d made the decision. A conflict of interest, so I escalated to the Director of Operations.

Things only got worse from there. Management lied, misrepresented, tried to concentrate on ‘next steps’ rather than explaining clearly exactly what had gone wrong and how they intended to fix it.

My first complaint response was shambolic. It didn’t answer any of the other questions I had raised besides the initial reason. So I opened a second complaint on receiving this. Ultimately, these two complaints were entirely upheld.

When Care Was Ended

After raising a third complaint, and talking with the Care Quality Commission (CQC), Moorview handed my care package back to social services and gave 4 weeks notice. Moorview never told me they’d done this, all communications from them acted as if everything was fine.

My social worker was on leave for about a week, so when we found out there was only 3 weeks remaining.

The Importance of Telling My Story

I decided my story was important to tell, and set up this very website. Once they learned I was writing my experience as an independent review, they reduced the time frame to the minimum of 3 days, and just like that. My care. My support. My world had gone.

The Registered Manager, The Director of Operations, The Compliance Officer… they all have their own culpability and are guilty, because they are directly responsible for destroying a care package that was working and setting my life back significantly.

All because they couldn’t admit they made mistakes and rectify them. That’s all this would have taken. “Oops. We did this so wrong. Here’s what went wrong. Here’s how we’ll make sure it doesn’t happen again.”

I wouldn’t accept their flaky premise, demanded accountability, respect, and they just throw me away? They really are that awful. This is not acceptable for any care service, and I have now updated my concern with CQC to showcase this corporate retaliation and have opened a complaint with the LGO (Local Government Ombudsman).

Final Thoughts

Moorview made a request to my social worker that I remove the site, however what happened to me is an important story to tell. This is my experience. If Moorview feels that me reporting my genuine experience is harmful to them, I wonder if they stopped and thought how much their textbook corporate retaliation hurt and harmed me?

I need to tell my story, then others can make an informed choice if they want to work with them or not. I would say ‘not’.