The Staff Reviews

An Easy Listen/Read version of this article is available.

For those looking to choose a care provider or for employment within the care sector this curated dataset and meta analysis offers a valuable window into the experiences of staff who work at or have worked at Moorview Care by analysing their reviews.

• Ratings by Categories
• By Location
• By Job Role
• The Core Issues Highlighted
• Highlighted Reviews
• Pay
• The Impact
• The Dataset and Justifications (including download)
• TrueStar 🌟 Rating Explained (be warned, it’s nerdy!)

Introduction

I have tried to account for my personal bias in this analysis, but obviously I will be critical but fair with Moorview. If you’d like to see how I curated the dataset and my justifications for my choices, please see that section. I believe this curation will create a fair overview of the company and their current/historical practices.

Now, with all that said, let’s get into some data!

Ratings By Categories

By Location

By Job Role

The Core Issues Highlighted

Based on my analysis of these 88 curated reviews, a clear, and consistent pattern emerges. Moorview’s management is the root cause of many of their significant problems. These issues include staff dissatisfaction, high turnover, undervalued work and a culture that can fall short of providing the compassionate care the people that the company support deserve.

When management is perceived as supportive, professional and fair, staff experience more positive outcomes. When it is not, the organisation, and the people cared for suffer. Management is described as poorly run, lacking skills, and often described as “shocking” or “awful”

Highlighted Reviews

“The worst management I have ever come across working within this industry!” [1.00🌟] (Support Worker, Scarborough, 2018)

“There is a total unprofessionalism on such an enormous scale, surprisingly its management that are the most guilty of this.” [1.08🌟] (Support Worker, Hunmanby, 2019)

“Management pretend to care and speak about staff to other staff and this creates tension”
[2.00🌟] (Support Worker, Yorkshire, 2020)

“Unless your face fits or your best friends with management, you won’t get anywhere in this company. […] Staff told to change notes as don’t like how they have been written or they don’t like the truth [being] written. Any concerns brushed under carpet and told its your job deal with it. […] If you want a job in care to make a difference in someone’s life, don’t work for Moorview as its just about the money and not making tenants life’s better.”
[1.00🌟] (Senior Support Worker, Scarborough, 2021)

“The most disgusting place I’ve ever worked. […] There is no consideration for staff well being, both mentally and physically. They work you like a dog and just take and take and take. Then when you reach breaking point. To the point where your mental health is at crisis point, they use this against you and punish you for it. Then deflect all of their wrong doings on to you, making you feel as though it is all your fault when in actual fact it’s down poor management and leadership. They don’t care about the staff at all, or the tenants. As long as their beds are filled […] There is so much better out there. Where your treat with respect and compassion. Sadly Moorview is not one of them companies, but is a company that strives itself as being ‘outstanding’ but can’t support the poor people who are running it for them. It’s disgusting!” [1.00🌟] (Support Worker, Whitby, 2021)

“Not a company to work for unless your happy to work without an opinion about anything as no one listens to you, company has grown too big and is now about the money, management support themselves and not the support workers. Do not care about the staff at all. expected to work long hours and extra when someone rings in sick. no support at all. awful company to work for.” [1.00🌟] (Support Worker, Whitby, 2021)

“This company on the surface appear to be quite a promising prospect for career progression. However, initially they support you, then they stop hearing you and treat you shockingly. They give you absolutely no credit and quite often don’t have the clients best interest at heart. Its far more about the money unfortunately. Staff gossip behind your back and act unprofessional.” [2.16🌟] (Support Worker, Scarborough, 2021)

“Management lacking any management skills” [1.00🌟] (Support Worker, Bridlington, 2022)

“If you take it as it is… People gossip, backbite and stab each other at the back. Most people leave.” [2.00🌟] (Support Worker, Derby, 2022)

“Not the best to be honest. The tenants are amazing and so lucky to support them but the management structure is what let’s the entire thing down. I wouldn’t recommend my friends getting a job here.” [1.76🌟] (Support Worker, North Yorkshire, 2023)

“If you do a mistake/you best not. If management make a mistake it’s brushed under the carpet. They feed you and the service users parents e.c.t lies so they can get more money. Some people actually do care but unfortunately the bad ones destroy there moral so it’s like treading on egg shelves. If they can throw you under a bus they will.” [1.60🌟] (Support Worker, Scarborough, 2024)

“Company driven by financial gain. No time for clients who have no families. Put on a grand show for clients whose families are involved. Zero interest in anyone’s welfare. Mistakes covered up and recently led to serious consequences.” [1.08🌟] (Support Worker, Whitby, 2024)

Pay

Many of the reviews focus on the low rate of pay and high demands of the job. Based on current job advertisements for support workers, the rate of pay is around £13/hr. Now I know roughly that Moorview charged social services around £30/hr for my support (This is what they charged during the transition period, but I do not yet know the amount they billed afterwards. I am working on acquiring this information).

There are definitely certain overheads with providing a care service, however Moorview could choose to pay it’s staff a higher wage than they do, perhaps as a benefit for working for the company for a longer period of time.

Clients

Despite everything from these reviews, most of them favourably talk about the clients. I know from first hand experience as a disabled person, we can sometimes be a bit much, but all the reviews talk about the experience with clients positively.

The Impact

These issues have created a cycle of low morale, high turnover, and increased negative perceptions of the company. This will be having significant consequences for staff and the people supported. The evidence points to a need for greater transparency from Moorview.

Moorview Care should:

1. Acknowledge and address the issues it has. It is evident that there are serious concerns regarding management, staffing, pay, and culture. Openness and a willingness to tackle these problems would go a long way.
2. Invest in its management. Managers should be supportive, professional, and most importantly accountable.
3. Prioritise staff well‑being. Ensure work/life balance and fair pay are not afterthoughts.
4. Provide a transparent and accessible public picture. Publish the aggregate results of regular staff surveys and share improvement plans with the public.

… but I know they won’t. Any issues will be swept under the carpet and never looked at again, as long as the profit margin remains high enough. If Moorview responds to a negative review on Indeed, all they say is to contact HR.

I seek to redress the availability of data, to allow people to make informed choices based on that available data… and maybe if the profit margin starts to recede, then they’ll start to think what they’re doing isn’t exactly up to the standards it should be.

The Dataset and Justifications

It is based on Moorview Care’s public reviews that I collected from their Indeed page. It contains:

1 star reviews: 40
2 star reviews: 16
3 star reviews: 7
4 star reviews: 25
Totalling 88.

I have discounted the 132 five star reviews from this dataset for the following reasons:

• some contain placeholders (“[Establishment Name]”)
• some containing future oriented language (“I would be proud”)
• many contain the same style of writing (“Fun and challenging”)
• many are short and appear to parrot corporate talking points
• many are written during or after the onboarding process
• the HR/Administrative/York Head Office roles are all glowingly positive
• my own personal bias (after what Moorview did to me it makes me not believe many of the overtly positive comments)

If you would like to download the entire dataset, you can download moorview-staff-indeed-reviews.csv – feel free to run your own analysis!

=IF(SubCategoryAvg = "", AuthorStarRating, MAX(1, MIN(5, AuthorStarRating + (SubCategoryAvg - AuthorStarRating) * 0.4)))