Talk about a non response. Focused entirely on the positive sentiment (they have, at least based on my experience, good support workers) and said “Where complaints or concerns are raised, we respond through the appropriate processes.” except, that’s not quite true is it? When I submitted a 17 page rebuttal to their complaint responses, I was promised a response by the Director of Operations “within a week”, and never got one. She asked for another week and I guess she hoped I’d forget about it.
The rebuttal in essence was simple. After going through the 2nd SAR response, It called out (mostly) the Registered Manager Jennifer’s practices, put in plain and unambiguous language that Jennifer had decided to remove some of my care without consultation because she had “low management hours”, that she expected a complaint based on her actions, that she massaged the timeline, the fact that operating Moorview with a single team leader being considered an emergency was a lie and the fact she told me a bunch of reasons why she did it that were not the actual reasons.
I called it out for what it all was, bull plop of the highest order. It stank. I never got a response. At this point I’m convinced the upper management are protecting their “investment” in Jennifer, because the pattern is clear. She’s a liar. She outright lied to my face.
And now Moorview have ruined the life I built for protecting that investment, and that makes the rest of them just as culpable. The LGO has it all. CQC will have it all when they want.
Oh, and they’re also looking for a new Registered Manager for the Hull region too, so Moorview must have watched that Titanic movie and thought ahh, Iceberg dead ahead, full throttle baby!