Jessica

So, if you don’t know, if an entity or organisation processes data about you, you are legally entitled to copies of that data. They have a certain recourse to redact some of that information (such as if it contains information that isn’t about you).

When people or organisations aren’t transparent about time-frames or actions, it can be a very useful tool for finding facts, because you can couple that with your own knowledge and begin to piece things together.

So, for example, someone in management communicates about you things that involve you, you’re given the information about you when you make a Subject Access Request. You’re given a copy of this, exactly as written, minus any redactions being made.

Now with redactions you can, based on your own knowledge, fill in some of those gaps if the events involved you. So if something happened on a specific date or with a specific person, but something contextual in a document is redacted, you either already know what it was or can make reasonable educated guesses.

It may seem a little like magic, or “How do they know?” but it’s not. It’s just being analytical.

Hah. Well. They finally added some accessibility features to their website. They paid userway to deploy their widget (or they’re using their free trial?). So I mean, good that the accessibility has improved, but the integration is slapdash.

But I mean kudos, for actually making a tiny effort. You threw your money at the problem, rather than… a careful integration, but hey, better accessibility. I guess you get some points for that. 2/5 to be precise. Glad we could help. You should have been doing it from the start though. You still haven’t gotten rid of the newsletter signup that blocks the page, though.

And finally, in October, they’ve realised it’s 2026!

We totally “feel” the love, Moorview, taking our ideas. Shame you can’t take the competence, but… baby steps.

Moorview charged the local authority around £30 an hour for my care. They paid the people doing my support around £14 an hour. Did the company add over £15 of value? Even if we assume overheads and call it £10 an hour. Is that £10 an hour adding value to people’s lives, or is it just funding the higher-ups pockets?

When I pointed out flaws, where I thought what they were doing was wrong, they pretended to listen and actually did nothing. The values they claimed to represent, Respect, Trust, Be Kind, Learn? They learned nothing from me, because they didn’t want to. Their motivations are completely clear to me now. Profit. Especially with the Housing/Care double dip, although not applicable to my case, doing the research on The Spiders Web showed it’s an incredibly profitable venture.

Because you know, if someone has complex care needs, and the capacity to manage their own affairs? Well, you can hire your own member of staff and pay them £16 an hour, after tax if you become an employer. Moorview doesn’t profit, the people you work with would get a better wage and the local authority actually saves money.

Someone, please tell me what Moorview does isn’t wrong?

I’m just glad that all the people I’ve spoke to not only have believed me, but haven’t been able to accept how a company could do what it did. They’ve told me to keep pursuing. Keep being the voice. Even when it’s hard. So hard. And I am trying. I am keeping going. As much as I don’t like to admit it, I am smart and I need to.

I’ve at least two articles planned for the future, but I haven’t really felt like writing for a while. I’m in power save mode until I can work on my immediate problems… but was it about blame anyway? It’s always about lessons learned. 🫠

This was a nice email to get this morning. Not that I know how many reads counts as good on Trustpilot, but they seem to think 19 people reading my review was worth emailing me about, so I’ll take the W. 😇

We’ve not been operating for even a month and yet my impact is felt. We’re getting at least 30% human traffic, which in the days of aggressive content scrapers is… impressive.

It’s clear that you are all fans of my work. The analyst, the system designer and the creative. (You should definitely check out the new single I wrote, ‘The Fixer‘ if you haven’t already)

Part of this website is processing the trauma of it all, but another part is to showcase the patterns, so people have the template, so they can recognise the things themselves. My direct involvement with Moorview care is over, but this is not over. Dealing with the oversight organisations will take months, but it’s also important work to do and I will be doing it. That’s how I can directly use my voice for good, beyond making you aware of the patterns, how it all works… and encourage you to look deeper.

Do not blindly accept anyone’s narrative, ask questions, pursue the truth. Find what satisfies you. Just like I did. I didn’t believe the reasoning behind why my calls were cancelled, I used processes and systems to find the real chain of events. Once you know the template, you can begin to see it all for yourself.

I will warn you though, if you don’t blindly believe and you question, they don’t like it. Sure, they’ll have some thinly reasoned rationality for why they do what they do, of course. It will appear completely justified and it’ll seem like it can’t be argued… but even this knowledge is power.

I think they thought they’d make me powerless, but in my 3 month care plan update I wrote I was totally right. I put in that image from my about me page, and said, “I will rise like the proverbial phoenix from the ashes.”

Well dear reader. I don’t accept the premise of a-holes.

Welcome to my rise.

So today, I had a rather interesting discovery. Since I know that one of the clusters is leaving, I sent him a message thanking him for everything.

However, I do not believe it ended up where it was supposed to, because I get an out of office auto reply from the chief exec.

Either messages from one of our email addresses are being split routed and all dumped in JWC’s inbox, or they’re mirroring/forwarding certain people’s incoming messages. One is certainly more nefarious than the other.

I mean if it’s the first, what on earth do they think I’m going to do, email a staff member and ask for a good time, or something? Honey. I have some standards you know… (well, except for that uhm… less than tasteful screw you email I sent the first night Moorview dismissed me. I’m a human and I have reactions 😘)

If it’s the second, well. That gives me all kinds of ick, but at least it was bumblingly incompetently done if so, because it was so detectable?

Given I don’t have any access to MVC systems, I cannot answer definitively which is true. Either way, there are shenanigans afoot.

But hey, JWC, I guess you got to see what a positive goodbye looks like, even if it never did get to it’s intended recipient.

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This is the message I sent:

Thank you… for everything. I still don’t know how you did it. Social services had my words, but they listened to you.

I couldn’t have asked for a more caring and compassionate cluster manager to work with, than you.

I wish you the best for the future.

I hope our paths cross again some day.

Kindest regards,
Jessica

At least if it’s posted here, it might actually have a chance of being seen by the intended recipient. 🥰

Nicki: “I don’t want to leave you without no support Jessica I absolutely don’t want to do that. […] I want to work with you. I want to be able to fix this for you. I am the fixer. People say to me, Nicki Dixon will fix it […] You are you not going to wake up tomorrow to that your package has ended.

Jessica: Because I know that’s happened to me before.

Nicki: Well Jessica you’re dealing with me now and I don’t do things like that.

Yet you did do that. So it stands to reason Nicki (Director Of Operations) that all your words are totally meaningless. Why would anyone believe you?

All because I took exception to the Registered Manager taking me out of decisions about myself (she certainly does like to “inform” rather than discuss) and then nobody being up front with what actually went wrong.

Heck, I still don’t think you understand. It’s not mistakes, people, hours or funding. It’s because Jennifer (the Registered Manager) decided, entirely of her own volition she had low management hours. And rather than approaching me like I’m a human being, or even asking my support to communicate with me to figure out what I could change to help, that didn’t happen. And then she lied about it.

So after the advert and you not consulting me about that either, that shows to me exactly how you manage clients. You manage them, rather than consult. That’s not very “person centred” in my opinion. So when I exercised my right to talk to the CQC with concerns… after you tried to replace the “offer” of independent third party mediation with your own on staff senior HR management because an independent would have taken 6 months?

You’re full of it. Especially now considering all that you’ve done? My complaint was upheld. Jennifer shouldn’t have made sweeping decisions without talking to me (or anyone else) on multiple occasions and it seems you didn’t learn anything from that either?

Oh, and yes. You did say I could work with the Cluster Manager over the 6 month interim period, if he had enough time, which is why I asked him.

So, while I haven’t written many new pages in the last few days, that doesn’t mean I’ve stopped… but yes, things are tough, which I knew they would be with the ripping away of all support… but I’m still finding very interesting things! The Moorview goldmine is a gift that doesn’t stop giving. Once I’ve had brain time to structure it all, there will be new articles.

So, one thing you could help with. Does anyone know what the Whitby review from 2024 was referring to? In the staff reviews there was one that said ‘led to serious consequences’. I think I know what this is, but as I’ve said previously I only state things I know to be fact. A hint would be very useful though. Answers on a postcard!

So in an attempt to make The Spider’s Web a little more digestible, this is a draft version of ‘The Map of Moorview’ from the top, all the way down through all the subsidiaries. I’m calling it a beta, because I haven’t quite figured out exactly how I want it, and it might change.

The mermaid-js syntax can be a bit finicky, but ideally I’d eventually like each section clickable so you can show and hide stuff.

“Having reviewed the concerns you have raised, including your subsequent representations, Moorview Care’s internal consideration of Complaints 1, 2 and 3 is now concluded. As set out in the complaint response letter, if you remain dissatisfied with Moorview Care’s response, information about the appropriate external route available to you has been provided.”

Julie Wells-Colley
Moorview Chief Executive Officer

Yeah, they are right about one thing though. I did try to move past the complaint process, but they wouldn’t let me, and then they threw me away. So we’ll see what the oversight organisations and the public at large think about their practices, shall we?

Very well, sonny Jim. It’s all gonna come out.